Another support "EMWIDL":

Ever since we were SQL Slammered our central computing support service has been planning to implement a firewall that blocks everything by default. First raised in March, its implementation slipped so much that we began to ignore it ... until last Thursday when, with no warning, the wall was raised and (surprise!) many things that used to work, ceased.

That's only to be expected, you might think ... however they left the task of determining who was responsible for updating the firewall (opening the odd necessary port here and there...) until a meeting a week later! So our MSc student is sans web access from the server on which his web crawler was supposedly running, our school web server was inaccessible from outside, video-conferencing does not work, etc...

Oh yes, and yesterday (before the meeting that should have happened 2 weeks ago) they began advertising for a Business Project Manager whose job it will be to manage these processes ... Talk about building the stable after the horse has been sold for dog meat!