Monday, November 01, 2004

Support procedures: "want, take, have"

2 weeks ago our ICT department informed me (via a roundabout route) that the server I administer seemed to have been infected with a trojan. I worked on removing it for a day or-so and heard nothing further from support so relaxed ... until today, 2 weeks later, I arrive at work to find that ICT have marched in and shut down the server without informing or asking anyone other than the Science tech. staff who have the key to the server room! A bit heavy-handed, in my opinion. So, the web pages hosted on the server, databases (student and mine), student work and lecture material are all gone1 without so much as a by-your-leave :-( If we want access to their resources we ave to fill-in a form, submit it, wait 3-5 days, and hope. If they want something it's "want-take-have" (to misquote Faith in a certain episode of Buffy the Vampire Slayer <grin>)

1"OK, what about a backup?" you say. Sure ... it's backed-up, but the server is corrupt and the backup is on a system only that server can read (durrrrr...) I've a DAT tape backup too, but no PC-compatible DAT reader whilst our Science tech. is in sick-leave... <sigh>

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