Blackboard incompetents!

We migrated from internally-hosted Blackboard v8 to Blackboard-hosted v9 from November'11-January'12 and I've just spotted a stupid XML error in the export/import of error-free v8 content in computer-based tests: I've 30 or-so tests & pools with 200+ items and in those that have HTML markup in their question responses all apostrophes (') have been converted to XML entities (')! For example

//Start #1-----------------------------------
echo '<ul>';
foreach ($result as $name) {
echo "<li>$name</li>";
}
echo '</ul>';
//End #1-------------------------------------
  
//Start #2-----------------------------------
echo &#039;<ul>&#039;;
while ($result) {
echo "<li>$result</li>";
}
echo &#039;</ul>&#039;;
//End #2-------------------------------------

I know a fair bit about XML so I know it's sometimes technical & complex, but for the price we paid, I'd expected better :-( If they want to hire me as a consultant my university charges £500/day...